Frequently asked questions

Do you offer ready-to-buy projects?

Yes. Our project catalog includes pre-documented solutions that you can purchase with full source code, documentation, and deployment support.

What is included in a "ready-to-build" project?

A ready-to-build project includes complete functional and technical specifications, database design, UI mockups, and an implementation roadmap. You can then hire us or your own team to build it.

What is included in an "already built" project?

An already-built project includes the deployed application, full source code, documentation, and a training session. It is ready to use immediately after purchase.

What languages do you work in?

We work in French and English. Our platforms support multilingual content and interfaces.

How do I request a quick quote?

Use the quote request form on our website, send an email to contact@softafrik.com, or message us on WhatsApp at +221 77 123 45 67.

Do you offer a demo before engagement?

Yes. We provide live demos of our solutions and prototypes during the proposal phase so you can evaluate the fit before committing.

What exactly does SoftAfrik do?

SoftAfrik is a digital agency specializing in custom software development, web and mobile applications, UI/UX design, and IT consulting for businesses and institutions.

Do you sign a contract before starting?

Yes. Every project is governed by a service contract that defines scope, timeline, payment terms, intellectual property rights, and confidentiality obligations.

Who owns the project after payment?

Once full payment is received, you own 100% of the intellectual property rights, including source code, designs, and documentation.

Is the source code handed over to the client?

Yes. For custom projects, the full source code is delivered upon final payment, typically via a private Git repository or archive.

Can we sign an NDA / confidentiality agreement?

Yes. We routinely sign NDAs to protect your business ideas, data, and strategic information throughout our collaboration.

Do you work on SEO for our website?

Yes. We implement on-page SEO best practices including meta tags, structured data, performance optimization, and sitemap generation. Advanced SEO campaigns are available as an add-on.

How long before we see first SEO results?

Initial technical SEO improvements are visible within days. Ranking improvements typically appear within 1 to 3 months depending on competition and content strategy.

What payment methods do you accept?

We accept bank transfers, mobile money (Wave, Orange Money, MTN MoMo), Visa/Mastercard, RIA, and MoneyGram.

Can payment be split into installments?

Yes. For projects over 300,000 FCFA, we offer milestone-based payment plans: typically 30% upfront, 40% at mid-project, and 30% upon delivery.

Are the listed prices fixed?

Project catalog prices are indicative and may vary based on customizations or additional modules requested. We always confirm the final price before starting.

What is the minimum budget to plan for?

Our custom projects typically start around 150,000 FCFA for simple sites, while business applications start around 500,000 FCFA. Ready-to-build kits are more affordable.

What happens after production deployment?

After go-live, we provide a warranty period, hand over all credentials and documentation, and offer optional maintenance plans for ongoing support and improvements.

How does collaboration with SoftAfrik work?

We start with a discovery call, followed by a proposal and quote. Once approved, we proceed through design, development, testing, and deployment with regular progress updates.

Do you work with clients outside Senegal?

Absolutely. We collaborate with clients across West Africa and beyond. Meetings and demos are conducted via video call, and project tracking is done through online tools.

What deliverables will we receive during the project?

Depending on the package, deliverables include functional specifications, technical architecture, design mockups, source code, deployment documentation, and user guides.

Do you only offer custom development?

No. In addition to custom projects, we offer ready-to-build project kits with complete documentation that reduce both cost and delivery time.

What types of projects can you deliver?

We deliver corporate websites, e-commerce platforms, mobile apps, business software, CRMs, ERPs, self-service portals, and bulk SMS platforms.

What is the average project launch timeline?

A standard website takes 2 to 4 weeks, while a custom web or mobile application typically requires 6 to 12 weeks depending on complexity. We provide a detailed schedule during the scoping phase.

How long does a project usually take?

Timelines vary by scope: a landing page may take 1 week, a full website 2–4 weeks, and a complex application 2–3 months. We always commit to a clear timeline upfront.

Can you take over a project started by another team?

Yes. We perform a technical audit of the existing codebase, document findings, and propose a takeover plan with transparent pricing and timeline.

Are your solutions secure?

Yes. We follow security best practices including input validation, SQL injection prevention, XSS protection, CSRF tokens, HTTPS enforcement, and regular dependency updates.

Do you perform backups and disaster recovery planning?

Yes. We implement automated daily backups with off-site storage, point-in-time recovery options, and documented disaster recovery procedures.

Do you provide user onboarding training?

Yes. Every project delivery includes a training session for administrators and end-users, along with written documentation or video tutorials.

Can you host our website or application?

Yes. We offer managed hosting on reliable cloud infrastructure with SSL certificates, automated backups, monitoring, and technical support.

Can you set up our professional email addresses?

Yes. We configure professional email accounts using your domain (e.g., contact@yourcompany.com) with spam protection and webmail access.

Do you provide maintenance after go-live?

Yes. We offer corrective and evolutionary maintenance plans including security updates, backups, bug fixes, and feature enhancements.

What does corrective maintenance cover?

Corrective maintenance covers bug fixes, error resolution, security patches, and restoring service after incidents introduced by the original delivery.

What does evolutionary maintenance cover?

Evolutionary maintenance covers new feature development, design updates, performance improvements, integrations with third-party tools, and scaling adjustments.

Can you connect the website to our existing tools?

Yes. We integrate with CRMs, ERPs, payment gateways, analytics platforms, marketing tools, and any system offering an API.

Can you migrate an old website to a modern solution?

Yes. We handle full migrations including content transfer, URL redirections, SEO preservation, and zero-downtime deployment strategies.